Clarke Murphy Print Pty Ltd ACN 678 251 502 and its related entities (collectively, “Clarke Murphy Print”, “we”, “us” or “our”) are committed to protecting the privacy of your personal information in accordance with the Privacy Act 1988 (Cth) (Privacy Act), including the Australian Privacy Principles (APPs).

This Privacy Policy outlines how we manage personal information, including how we collect, use, disclose, and store your information. It also explains how you can access and correct your personal information or lodge a complaint.

If you have any questions or concerns regarding our privacy practices, please contact us using the details provided at the end of this policy.

1. What is Personal Information?

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not and whether recorded in material form or not. Examples include your name, contact details, and payment information.

2. What Personal Information Do We Collect?

The types of personal information we may collect include:

• Full name, business name and contact details (address, email, phone number)

• Job title and company name

• Payment and billing details (including credit card or bank account details)

• Preferences and interests in our products and services

• Website usage information and IP address (see Section 8)

• Any other information provided voluntarily to us (e.g. in feedback forms, during correspondence or business dealings)

3. How Do We Collect Your Personal Information?

We may collect your personal information in a number of ways, including:

• Directly from you when you contact us, place an order, request a quote, or subscribe to our mailing list

• Through our website www.clarkemurphyprint.com.au

• Via email or telephone communications

• From third parties such as business partners or service providers (where you have consented or would reasonably expect us to collect it)

• Through publicly available sources

4. Why Do We Collect and Use Your Personal Information?

We collect, hold, use and disclose your personal information for purposes including:

• Providing and delivering our printing and related services

• Managing client relationships and customer support

• Processing payments and managing accounts

• Responding to enquiries and feedback

• Sending marketing communications (where you have opted in or where otherwise permitted by law)

• Maintaining and improving our website and services

• Complying with legal and regulatory obligations

5. Disclosure of Personal Information

We may disclose your personal information to:

• Our employees, contractors, and service providers who assist in the delivery of our services

• Payment system operators and financial institutions

• IT and website service providers (e.g. hosting, analytics)

• Legal, accounting and other professional advisers

• Government or regulatory authorities if required or authorised by law

Some of the third parties we disclose personal information to may be located outside of Australia. In such cases, we take reasonable steps to ensure your personal information is protected.

6. Direct Marketing

We may send you marketing communications about our products and services, including special offers and updates, where you have provided your consent or where otherwise permitted by law.

You can opt out of receiving marketing communications at any time by following the unsubscribe link or contacting us directly.

7. Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. These measures include:

• Secure servers and firewalls

• Password-protected databases

• Access restrictions

• Staff training on data handling practices

When personal information is no longer required, we take reasonable steps to destroy or de-identify it.

8. Cookies and Website Tracking

Our website may use cookies and similar tracking technologies to improve your browsing experience and collect information such as your IP address, browser type, pages visited, and the time spent on our website.

You can choose to disable cookies through your browser settings; however, some features of our website may not function properly without them.

9. Access and Correction

You have the right to access and request correction of the personal information we hold about you. To do so, please contact us using the details below.

We will respond to your request within a reasonable time and may need to verify your identity.

10. Privacy Complaints

If you believe we have breached your privacy or mishandled your personal information, please contact us. We take complaints seriously and will investigate promptly.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business or legal requirements. The latest version will always be available on our website at www.clarkemurphyprint.com.au.

12. Contact Us

If you have any questions, requests, or complaints regarding this Privacy Policy or how we handle your personal information, please contact:

Clarke Murphy Print
Email: privacy@cmprint.com.au
Phone: 02 9417 8100
Postal Address: Unit 14, 171 Lower Gibbes Street, Chatswood NSW 2067
Website: https://www.clarkemurphyprint.com.au